Privacy Policy - Returns Policy - Terms & Conditions

StandardsUK.com is a trading style and website of TradeSites Limited, 279 Lodge Causeway, Fishponds, Bristol, BS16 3RA. Company number: 5854214 and registered office: 147 Whiteladies Road, Clifton, Bristol BS8 2QT.

Privacy Policy

TradeSites Limited is aware of concerns about how information about our customers is used and shared and we appreciate your trust in us to do that carefully. This notice describes our Privacy Policy relating to our customer information. By visiting WorldWideStandards.com or one or our related websites, you are accepting the practices described in this Privacy Policy.

Any personal information freely provided to WorldWideStandards.com or one of our relating websites is controlled by TradeSites Limited, 279, Lodge Causeway, Fishponds, Bristol, BS16 3RA.

The information we gather about our customers is used to help us personalise and improve the experience of visiting WorldWideStandards.com or one or our related websites. This information will be used to deal with enquiries, handle orders, deliver products and services, process payments, communicate services and promotional offers, keep records up to date, and maintain your accounts with us. We also use this information to prevent or detect fraud or abuses of our web site and enable third parties to carry out technical and logistical functions on our behalf.

Information given to us, entered in to our web site, or submit to us in any other way by our customers will be stored. You can choose not to provide certain information; but this may prevent you from taking advantage of some services or features. We will also compare our customer list to any new information submitted. If you do not want to receive email marketing or other mail from us, please email us at remove@TradeSites.co.uk . Please ensure you show the email address to which our emails are being sent, or we may not be able to find and delete you from our database. From time to time we also might receive information about you from other sources and add it to our database.

Our customers and clients are the most important part of our business and we DO NOT sell or provide their information to others. We do however sometimes employ other companies or individuals to perform functions on our behalf.
Examples of this might be fulfilling orders, delivering packages, sending postal mail and email, analysing data, providing marketing assistance, processing credit card payments and providing customer service. They only have access to the personal information needed to perform their functions; but may not use it for any other purposes.

As we develop and grow our business, we might set up other subsidiaries, businesses or related websites. In such cases, customer information will be shared within our own group of companies. Also, in the unlikely event that TradeSites Limited or WorldWideStandards.com is acquired, customer information will of course be one of the transferred assets.

We would release account and other personal information when we believe release is appropriate to comply with the law, to enforce or apply our Terms and Conditions, or to protect against fraud and credit risk. This does not include selling, renting, sharing or disclosing information from customers or clients for commercial purposes in any way that is contrary to this Privacy Policy.

If you choose to visit WorldWideStandards.com or one or our related websites, your visit and any dispute over privacy is subject to this Privacy Policy, including limitations on damages and application of the laws of England. If you have any concern about privacy at WorldWideStandards.com or one or our related websites, please send a full description to privacy@TradeSites.co.uk and we will endeavour to deal with your concerns promptly.

Our business is changing constantly and our Privacy Policy will also change.

Returns Policy

Please Note: All returns MUST be made to our returns department: Returns, WorldWideStandards.com, Unit 8, Kent Close, Stoke Gifford, Bristol, BS34 8TB.
Returns may not be accepted at any other address.

Returning Undamaged or Non-Defective Goods

IMPORTANT. As all Standards are printed to order, unless the product is defective, you will not be able to return any product.

We can only accept the return of items if they are faulty or were supplied in error.

PLEASE NOTE that, unless the product is defective, you will not be able to return any product that is not in its original packaging, i.e. unopened and with any seals or shrink-wrapping intact. Please also be aware that you shall be responsible for any return delivery charges, and the risk of loss or damage to the goods that you are returning until they have been received by us. For your protection, we recommend that you use a recorded-delivery service when returning goods to WorldwideStandards.com.

We can only refund delivery charges or accept the return of opened items if they are faulty or were supplied in error. Where we collect an item from you, we reserve the right to recover the costs of collection from you.

Returning Damaged, Defective or Incorrect Goods

For your protection, we recommend that you use a recorded-delivery service when returning goods to WorldWideStandards.com,

Damaged Goods: If you have taken delivery of a package and it or the contents have been damaged in transit, you can return the item(s) to us within 7 days of receipt for exchange.

Faulty Goods: You have the right to return any faulty goods within 30 days.
Please keep all the warranty information that accompanies your item as this may be needed.

Incorrect Goods: If you discover that we've sent you the incorrect goods, please contact us immediately and return the incorrect items to our returns department. We will quickly replace them with the goods you ordered, subject to stock availability.

PLEASE NOTE: In the event of us sending you a replacement for any damaged, defective or incorrect goods, you must return the original goods to us within 14 days of the delivery of the replacement. Provided you return the goods to us within 14 days, you will have nothing more to pay. However, if for any reason you do not return the original item to us by the end of the
14 day period, we reserve the right to charge an amount equal to the price of your original order to the payment card you used for the order.

This returns policy does not affect Your statutory rights .

Terms and Conditions

Customers are asked to note that the following terms apply to the products they order.

1. INTERPRETATION

.  1.1 In these Conditions: 'Buyer' means the person who accepts a quotation of the Seller for the sale of the Publications or whose order for the Publications is accepted by the Seller. 'Publications' means British Standards, international standards or other Publications (including any
instalment) which the Seller is to supply in accordance with these Conditions. 'British Standard' means a standard published under the authority of The British Standards Institution. 'Hardcopy' means the paper form of a Publication. 'Electronic' or 'Download' means the digital form of a 'Publication'. 'Online' means at our website WorldWideStandards.com or one of our related websites. 'Seller' means TradeSites Limited t/a WorldWideStandards.com.
'Conditions' means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) includes any special terms and conditions agreed in writing between the Buyer and Seller.
'Contract' means the contract for the purchase and sale of the Publications.
'Writing' includes email, telex, cable, facsimile transmission and comparable means of communication. 'Consumer' means any natural person who is acting for purposes that are outside his or her business.

.  1.2 Any reference in these Conditions to any provision of a statute shall be constructed as a reference to that provision as amended, re-enacted or extended at the relevant time.

.  1.3 The headings in these Conditions are for convenience only and shall not affect their interpretation.

2. BASIS OF THE SALE

.  2.1 The Seller shall sell and the Buyer shall purchase the Publications in accordance with any written quotation or displayed price of the Seller which is accepted by the Buyer, or any order of the Buyer which is accepted by the Seller, subject in either case to these Conditions which shall govern the Contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted or any such order is made or purported to be made by the Buyer.

.  2.2 No variation to these Conditions shall be binding unless agreed in writing between the authorized representatives of the Buyer and the Seller.

.  2.3 The Buyer will be responsible for the selection of the Publications and any advice or recommendation given by the Seller or its employees or agents to the Buyer or its employees or agents as to the suitability, fitness for any purpose, application or use of the Publications is intended for guidance only and is followed or acted upon entirely at the Buyer's own risk. Accordingly the Seller shall not be liable for any such advice or recommendations.

.  2.4 Subject to Clause 2.5, WorldWideStandards.com will normally accept returns which have been incorrectly supplied or are in some way deficient.
WorldWideStandards.com is not obliged, however, to accept the return of goods correctly supplied.

.  2.5 There are different conditions for the return of goods by Consumers.
Please refer to Clause 12 below.

3. ORDERS

.  3.1 Orders can be placed Online through the WorldWideStandards.com website or can be directed to the Seller's Sales Department at 279 Lodge Causeway, Fishponds, Bristol, BS16 3RA. All orders need to be paid in advance and this can be done via credit card online, or by telephoning the number displayed on the contact page of our website.

.  3.2 The Buyer shall be responsible to the Seller for ensuring the accuracy of the terms of any order submitted by the Buyer.

.  3.3 The quantity and description of the Publications shall be those set out on the Seller's website, or the Buyer's order (if accepted by the Seller), but in either case the Publications shall be inclusive of any amendments issued by the Seller to date of despatch.

.  3.4 Subject to Clause 3.5, no order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement in writing of the Seller.

.  3.5 There are different conditions for the return of goods by Consumers.
Please refer to Clause 12 below.

.  3.6 Unless otherwise specified all Publications supplied will be to the current issue at date of despatch.

4. PRICE OF THE PUBLICATIONS

.  4.1 The price of the Publications shall be the Seller's quoted or displayed price or, where no price has been quoted or displayed (or a quoted or displayed price is no longer valid), the price listed in the Seller's published price list or website, current at the date of despatch of the order. The price listed will be increased by the charge (if any) made by the Seller for any amendments to a Publication issued to date of despatch. All prices may be changed at any time and at the sellers discretion.

.  4.2 There may be a minimum order charge at the rate set by the Seller from time to time.

.  4.3 There may be discounts at the rates set by the Seller from time to time.

.  4.4 The Seller reserves the right, by giving notice to the Buyer at any time before delivery, to increase the price of the Publications to reflect any increase in the cost to the Seller which is due to any factor beyond the control of the Seller (such as, without limitation any foreign exchange fluctuation, currency regulation alteration of duties, significant increase in the costs of labour, materials or other costs of production), any change in delivery dates or quantities which is requested by the Buyer, or any delay caused by any instruction of the Buyer or failure of the Buyer to give the Seller adequate payment, information or instructions.

.  4.5 Except as otherwise stated under the terms of any quotation or as otherwise agreed in writing between the Buyer and the Seller, all prices are given by the Seller exclusive of any applicable cost for postage carriage and packaging.

.  4.6 The price quoted or displayed by the Seller is subject to any applicable value added tax and shipping costs.

5. TERMS OF PAYMENT

.  5.1 Payment can be made via credit/debit card, bacs, or cheque. Receipts for payment will be issued by email at time of order. Time of payment of the price shall be of the essence of the Contract.

.  5.2 Hard Copy receipts for payment will be issued only upon request, and can be obtained by emailing sales@WorldWideStandards.com.

.  5.3 If the Buyer fails to make any payment on the due date the Seller, without prejudice to any other right or remedy available to the Seller, shall be entitled to:

.  5.3.1 cancel the contract or suspend any further deliveries to the Buyer;

.  5.3.2 appropriate any payment made by the Buyer to such of the Publications (or the Publications supplied under any other contract between the Buyer and the Seller) as the Seller may think fit (notwithstanding any purported appropriation by the Buyer); and

.  5.3.3 charge the Buyer interest (both before and after any judgement) on the amount unpaid, at the rate of two per cent per annum above LIBOR from time to time, until payment in full is made (a part of a month being treated as a full month for the purpose of calculating interest).

6. DELIVERY

.  6.1 Unless the Seller otherwise requires in writing, delivery of the Hardcopy Publications shall be made by first class post to the address submitted by the Buyer on the internet order form or order. Every effort will be made to dispatch orders received by 12:00 on the same day. Orders received after 12:00 will be despatched on the following working day. Any dispatch/delivery dates are not guaranteed. Electronic delivery will be completed within one working day.

.  6.2 Any date quoted for delivery of any Publications are approximate only and the Seller shall not be liable for any delay in delivery of any Publications howsoever caused. Time for delivery shall not be of the essence unless previously agreed by the Seller in writing.

.  6.3 Where the Publications are to be delivered in instalments each delivery shall constitute a separate contract and failure by the Seller to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

.  6.4 Subject to Clause 6.5, returns will not be accepted without previous authorization by the Seller. Where the Seller has authorized and accepted a correctly supplied Publication as a return, the Seller reserves the right to charge a handling fee for the return.

.  6.5 There are different conditions for the return of goods by Consumers.
Please refer to Clause 12 below.

.  6.6 Claims for non-delivery of goods and damaged/faulty goods must be received with 7 days (for UK deliveries) and 30 days (for overseas
deliveries) of the date of the invoice for those goods. Your statutory rights are not affected.

7. RISK AND PROPERTY

.  7.1 Risk of damage to or loss of the Publications shall pass to the Buyer upon delivery at the address given in Condition 6.1.

.  7.2 Notwithstanding delivery and the passing of risk in the Publications, or any other provision of these Conditions the property in the Publications shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full of the price of the Publications.

.  7.3 Until such time as the property in the Publications passes to the Buyer the Seller shall be entitled at any time to require the Buyer to deliver up the Publications to the Seller and if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Publications are stored and repossess the Publications.

8. RESTRICTION ON USE

.  8.1 The Buyer acknowledges that:

.  8.1.1 in calculating the price for the Publications the Seller has assumed that there will be no resale market.

.  8.1.2 to maintain state of the art in the Publications it is essential that users receive the current version of the Publications.

.  8.1.3 to provide adequate protection against copying by third parties it is reasonable to prevent alienation of the Publications. Accordingly it is a condition of the Contract that the Buyer will not without the prior consent in writing of the Seller resell, loan or part with possession of the Publications or any part of them.

.  8.2 Copyright subsists in the Publications. No part of a Publication may be reproduced in any form without the prior permission in writing of the Seller.

.  8.3 The restriction contained in Condition 8.2 does not preclude the Buyer in applying a Publication from making free use of necessary details such as symbols and size type or grade designations including without limitation use by incorporating the same into computer programs but the Buyer is precluded from selling, licensing or in any way parting with possession of any resulting product including without limitation, computer programs without the consent in writing of the Seller which if granted will be on terms including royalty.

9. WARRANTIES AND LIABILITY

.  9.1 The Seller accepts liability in respect of death or personal injury caused by the Seller's negligence.

.  9.2 British Standards are prepared under the direction of policy committees upon which bodies with substantial relevant expert knowledge or interest are represented. The Seller acts as secretary to these committees.
All British Standards are made available for public comment before publication. British Standards are periodically reviewed with the intention of keeping the content up to date. If the Buyer encounters an inaccuracy or ambiguity in a Publication, the Buyer will notify the Seller without delay in order that the matter may be investigated and any necessary amendment made to the Publication. Free supply of any such amendment shall constitute the full extent of the Buyer's rights and the Seller's liability for any such inaccuracy or ambiguity. Whilst all reasonable care is taken in the preparation and review of British Standards, the Seller does not warrant that the content of the Publications is accurate or up to date or that the Publications are suitable for the Buyer's purposes. Subject as expressly provided in these Conditions and to the fullest extent permitted by law all warranties conditions or other Terms and duties implied by statute or common law are excluded.

.  9.3 The Buyer is responsible for ensuring:

.  9.3.1 that it obtains and uses the latest amendments or additions to Publications.

.  9.3.2 where a Publication is incorporated into or referred to in a contract between the Buyer and a third party that the Publication is correctly applied under that contract.

.  9.4 The Buyer acknowledges that a Publication does not purport to include all necessary provisions of a contract with a third party and that compliance with a Publication does not of itself confer immunity from legal obligations.

.  9.5 The Seller shall have no liability with regard to the content or use of any Publication which is not published under the authority of the Seller.
The Seller will assign to the Buyer the benefit of any warranty given by the publisher to the Seller.

10. INSOLVENCY OF BUYER

.  10.1 This clause applies if:

.  10.1.1 the Buyer makes any voluntary arrangement with its creditors or becomes subject to an administration order, or (being an individual or firm) becomes bankrupt, or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction), or an encumbrance takes possession or a receiver is appointed of any of the property or assets of the Buyer; or

.  10.1.2 an encumbrance takes possession, or a receiver is appointed of any of the property or assets of the Buyer; or

.  10.1.3 the Buyer ceases, or threatens to cease, to carry on business; or

.  10.1.4 the Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.

.  10.2 If this clause applies, then without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the Contract or suspend any further deliveries under the Contract without any liability to the Buyer, and if the Publications have been delivered but not paid for the price shall become immediately due and payable, notwithstanding any previous agreement or arrangement to the contrary.

.  10.3 The Seller reserves the right to make enquiries regarding credit status prior to making credit facilities available or at any other time it considers necessary. The Seller also reserves to the right to limit the amount of credit to be made available.

11. GENERAL

.  11.1 Any notice required or permitted to be given by either party to the other under these Conditions shall be by email or in writing addressed to that other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice.

.  11.2 No waiver by the Seller or any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.

.  11.3 If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.

.  11.4 The Contract shall be governed by the laws of England and the parties submit to exclusive jurisdiction of the courts of England .

12. CANCELLATIONS AND RETURNS BY CONSUMERS

.  12.1 Consumers have an unconditional right to cancel an order within a period of seven working days, beginning on the day after the day of receipt of the goods.

.  12.2 Notice of cancellation shall be made in writing by the Consumer by one of the following methods: post, fax or email.

.  12.3 In the event of cancellation, the Consumer is under a duty to restore the goods to the Seller and in the meantime, to take reasonable care of them and pay for any charges incurred to return the goods to the Seller.

.  12.4 Outside the period specified in Clause 12.1, no order which has been accepted by the Seller may be cancelled by the Buyer except with the agreement of the Seller. WorldWideStandards.com is not obliged to accept the return of goods correctly supplied, but will normally accept returns which have been incorrectly supplied or are in some way deficient. Where the Seller does authorise and accept a correctly supplied publication as a return, the Seller reserves the right to charge a handling fee for the return.